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Cancellation Policy

Free cancellation before redemption

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    • Please Note: We do not clean the windows from outside. We do not clean the curtains and blinds.
    • You can cancel your booking by giving no less than 72 hours prior notice in writing.
    • There is a cancellation fee of 50% of the service total for cancelling or rescheduling a cleaning visit with less than 72 hours notice.
    • Please Note : our cleaners, out of fairness, do reserve the right to change a price depending on the condition and size of your property. This only occurs for homes that require a deep cleaning , in Victorian/Georgian/Tenement style , or have an additional bathroom / toilet / reception room and you did not select this options on the booking form. Changes will be discussed before any work has started
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Frequently asked questions

Services

End of tenancy cleaning

End of tenancy cleaning service : - You need to choose this service if you are a tenant or landlord, and your rental period has come to an end.


* Basic fridge/freezer cleaning included in this service.

Moving home cleaning

Moving home cleaning service : - You need to choose this service if you are moving in or moving out of the property and you are not a tenant

Deep cleaning

Deep cleaning service : - You need to choose this service if you permanently live in your property and your property has not been cleaned for a long period.

After builders cleaning

After builders cleaning service : - You need to choose this service if you permanently live in your property and your property after renovation or builders work

Extra Services

Intensive oven cleaning

Intensive oven cleaning : - You need to add this service if your oven has been heavily used and requires thorough cleaning.


If you have a separate Grill , you need to choose "x2 Intensive Oven Cleaning"


* Please note: we can not guarantee that all carbon and rust can be completely removed. In some cases you need to use a "full valet" cleaning. This service provided by the oven cleaning companies

Victorian , Tenement , Georgian style

You need to add this addon if your property in Victorian , Tenement or Georgian style. In other words, your property has high ceilings and tall windows.

American style fridge

Please keep in mind - your fridge and freezer should be empty and freezer defrosted

Pets at home

You need to add this addon if you have or had any pets (except a Gold Fish).


* Please Note: If you have a pets , it is essential to add a 'Deep Sanitising" option or select a Deep/Spring cleaning service